PRIVACY POLICY

At William Pope Psychology, your privacy is taken seriously. Please take your time to read through our privacy policy.

William Pope Psychology

Effective Date: 18th February 2026

William Pope Psychology is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, disclose and store personal information.

1. What Information We Collect

We may collect personal information including:

Name, date of birth and contact details
Parent or guardian details (where applicable)
Referral information
Medical and psychological history
Assessment results and reports
Billing and payment information
Information provided via website enquiry forms

We only collect information that is reasonably necessary to provide psychological assessment services.

2. How We Collect Information

Personal information may be collected:

Directly from you during enquiries or assessment processes
Through referral letters from GPs or other professionals
Via secure online forms
During clinical interviews and testing
Through email or phone communication

Where possible, information is collected directly from the individual or their parent/guardian.

3. Why We Collect Information

We collect and use personal information to:

Conduct psychological assessments
Prepare written assessment reports
Communicate with clients and referrers
Manage appointments and billing
Comply with legal and professional obligations

We do not sell or rent personal information.

4. Disclosure of Information

Personal information may be disclosed to:

Referring doctors or healthcare professionals
Schools or workplaces (with consent)
Medicare or other funding bodies
Supervisors or professional advisors (where required)
Courts or authorities if legally required

Information is only shared with appropriate consent, unless required by law.

5. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.

Information may be stored:

In secure electronic practice management systems
On password-protected devices
In encrypted or secure cloud storage

Access is limited to authorised personnel.

6. Website and Online Enquiries

When you submit an enquiry through our website, we collect the information you provide for the purpose of responding to your enquiry.

Our website may use cookies or analytics tools to improve functionality and performance. These do not identify you personally.

7. Access and Correction

You have the right to request access to your personal information and request corrections if it is inaccurate or incomplete.

Requests can be made in writing using the contact details below.

8. Complaints

If you believe your privacy has been breached, you may contact us in writing. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with the outcome, you may contact:

Office of the Australian Information Commissioner (OAIC)

www.oaic.gov.au

9. Contact Details